I'm puzzled when people rate highly (very satisfied or satisfied) their experience in clinics and…
DannyNovember 22, 2015
In my career I've often found myself bewildered when I'm amazingly ineffective in engineering a change…
DannyJuly 7, 2015
I was 17, hitchhiking through Europe, found myself lost, hiking alone through the Rondane Mountain…
DannySeptember 28, 2014
I'm stuck. I'm obsessed with how organizations learn. In my day job as Vice President…
DannyMarch 23, 2014
First, we listen. The tagline for the organization I work for now. Inspiring! Challenging! As an e-Patient and…
DannyMay 6, 2013
Innovation: such a pregnant word. Innovation usually accomplishes something pretty basic - a solution to a problem we…
DannyFebruary 16, 2013