A car rental experience from hell. Took 2 1/2 hours to complete car rental. Poor signage, walked 3/4 miles to wrong location. All systems down. Only one person registering. Hour to wait in line to get car. Gave us a car from wrong vendor. Told to drive wrong car around to front of lot. Got lost. Then no clean cars to rent. Beleaguered staff showed exemplary customer service. They made the experience possible, but we’ll still never use that company again. The e-systems didn’t work, the lot was poorly organized and they were grossly understaffed. Sound familiar? Happens in health car regularly. Customer service helps to survive the moment, but can’t bandaid bad management and poorly designed systems. Renting cars is a luxury, health care is not. Does born again customer service in health care supplant good systems and good management?
Get New Posts via Email
Your support is appreciated
Subscribe to my YouTube channel:
Search This Site
music magic lever health goals sax Blue Button Community Health Recovery palliative care policy trust gratitude apps coronavirus CEO of Your Health Behavioral Health habits Sickle Cell chronic illness Participatory Research EMR Determinants of Health Data improv innovation clinical decision support podcast wheelchair PTSD Young Adult People at the Center of Care safe living portal storytelling care planning Covid19 decision-making MS Medical Record informed decision-making resilience health literacy transitions self-care EHR Covid-19 ePatient evidence coaching leadership Pain Advocates health partners stress Best health chronic pain lived experience tpfalumni CDS Impact Learning Health choices relationships learning young adults Exercise Holocaust technology patient experts community Care Partner Failure grief health team diversity podcasting patient engagement Just-in-Time decisions PHR person-first consent threshold pediatrics research pain management end-of-life PCORI inclusion Rest adherence multiple sclerosis goals mindfulness caregiving superpower questions interoperability caregivers shared decision making advocacy engagement Health equity