More and more often I'm receiving satisfaction surveys from providers of health care Interesting concept: satisfaction. Satisfaction with…
DannyFebruary 1, 2015
Journaling came up several times this week. Nurse leaders in a Leadership Academy spoke about…
DannyOctober 26, 2014
A car rental experience from hell. Took 2 1/2 hours to complete car rental. Poor…
DannyJune 22, 2014
Sudden, severe illness or protracted undefined illness likely causes a family health crisis. Families in…
DannyJune 1, 2014
I'm stuck. I'm obsessed with how organizations learn. In my day job as Vice President…
DannyMarch 23, 2014
Teaching in a nursing leadership academy this week about acting as a change agent or…
DannyOctober 20, 2013
Sometimes our health journey seems fraught with peril. So much can go wrong. Unexpected danger…
DannyJune 16, 2013
I've received many notes asking about my new job as VP of Quality Management at Advocates,…
DannyJune 1, 2013
