Recently, Joan Vitello, Associate Chief Nurse at Brigham and Women’s Hospital, inspired me talking about ‘trust’ at a nursing leadership seminar. I’ve thought about it every day since. Trust is a magic lever of best health – for e-patients, caregivers, professionals, teams, and organizations. Trust accentuates the possibilities: Trust that I’m OK, however I feel. Trust in my team members – they have best health in their hearts, whatever’s in their minds. Health is a marathon – trust fuels the fire of persistence – keepin’ on. I’m not a religious person, but I’m spiritual. Trust = faith. Having multiple sclerosis I know if I don’t use it, I lose it. Takes many times longer to regain it, if at all. Trust is like that. Lose it and need a recovery plan with help.
In January I wrote about the magic lever of organizational culture change (link). Today I’m preparing for a nursing leadership seminar about organizational culture and change for people who lead teams in much larger organizations. While I mostly want to hear from the participants – sharing experiences has much more value than anything I could share – I have the following pearls:
- Be the ideal – act as you expect others to act – the golden rule. Simple but tough. You have most control of this
- Hire for culture – You can train skills, but you can’t train for attitude. The best opportunity is at hiring.
- Leverage diversity -build different skills, ways of thinking (Myers-Briggs), and life experiences into your team.
- Experiment, learn with your teams – who knows what will work? Try stuff out. If it doesn’t work try something else
- Engage patients & caregivers – it’s the right thing to do, but it also changes the conversation dramatically
- Be transparent with information – Whether you have grade A or grade C data – share it. Let people comment, criticize, engage. Tell stories. Welcome scrutiny.
- Market the change – You can’t change everything or everyone, but you can change the people who matter (the link takes you to Seth Godin’s blog)